HeliMods Pty Ltd ACN 101 040 448 (Helimods or we) is committed to protecting your personal information in accordance with the Privacy Act 1988 (Privacy Act) and the Australian Privacy Principles (APP).
What personal data we collect and why we collect it
We collect and hold various types of personal information including:
(a) identity data including your name, company name and username or similar identifier;
(b) contact data including your contact details such as your billing and delivery address, email address and telephone number;
(c) financial data including banking, credit card, billing or other payment information;
(d) transaction data including details about payments to and from you and other details of services you have purchased from us;
(e) technical data including your internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform, and other technology on the devices you use to access our website;
(f) location data, if you upload images to the website with imbedded location data included;
(g) usage data including information about how you use our website, and services; and
(h) other information necessary for or incidental to the provision of our services.
We may collect personal information from you when:
(a) you access or use our website, either through submitting a comments form or otherwise;
(b) you register for an account on our website;
(c) you deal with us in the course of business;
(d) we solicit it from third parties in the course of our business; or
(e) you otherwise communicate with us via email, telephone, our website or social media.
We may collect, hold, use and disclose your personal information for the following purposes:
(a) for the purpose(s) for which it was disclosed to or collected by us;
(b) facilitating interactions with you in the course of operating our business;
(c) responding to your enquiries and information requests;
(d) providing services to our clients if it was validly collected for that purpose;
(e) storing information at third-party data centres;
(f) updating your personal information;
(g) complying with our legal obligations;
(h) for secondary purposes where it would be reasonable to expect us to do so, and that secondary purpose is related to the primary purpose for which it was collected;
(i) for any other purposes for which you have consented from time to time.
USING OUR WEBSITE AND COOKIES
To improve your experience on our website, we may use ‘cookies’: small data files that are served by our platform and stored on your device. These are used by us or third parties for a variety of purposes including to operate and personalise the website. Cookies may be used for recording preferences, conducting internal analytics, conducting research to improve our offering, assisting with marketing and delivering certain website functionality.
You may refuse to accept cookies by selecting the appropriate setting on your internet browser. However, please note that if you do this, you may not be able to use the full functionality of our website.
THIRD PARTY CONTENT
HOW WE STORE AND RETAIN YOUR PERSONAL INFORMATION
We prioritise the security of your personal information whilst it is in our possession. We take reasonable steps to ensure that personal information we use or disclose is accurate, up-to-date, complete and relevant, having regard to the purposes for which personal information is used or disclosed and protect personal information from misuse, interference and loss, and from unauthorised access, modification or disclosure.
We will endeavour to destroy or de-identify personal Information which we no longer need for the purposes for which it was collected, except where it is necessary to retain it in order to maintain ongoing records. If you leave a comment on the website, the comment and its metadata may be retained indefinitely. This is so we can recognise and approve any follow-up comments automatically instead of holding them in a moderation queue.
We cannot guarantee the security of information transmitted via the internet. As such, transmission of personal information via the internet is at your own risk and we cannot be held responsible for the security of such information.
WHAT RIGHTS YOU HAVE OVER YOUR DATA
If you register for an account on this website, or have left comments on the website, you can request to receive an exported file of the personal data we hold about you, including any data you have provided to us on the website or in connection with providing the services. You can also request that we erase any personal data we hold about you. This does not include any data we are obliged to keep for administrative, legal, or security purposes.
Where requested, we will provide you with a copy of the personal information that we hold which relates to you, provided that the request is made in accordance with the APPs (contained in the Privacy Act). We will also update any inaccurate information about you if you inform us that the information is inaccurate, out of date, incomplete, irrelevant or misleading.
We will only send you direct marketing communications and information via mail, email and social media platforms about our services with your consent. If you do not provide your consent to receive direct marketing communications, you may opt-out of receiving marketing communications from us by contacting us at the details below or by using opt-out facilities provided in our communications. We do not provide your personal information to other organisations for the purposes of their direct marketing.
It is unlikely that we will need to disclose your personal information to an overseas recipient or otherwise store your personal information overseas.
If we are ever required to do so, we will obtain your informed consent or ensure that the overseas recipients comply with the APPs.
MAKING A COMPLAINT
We will investigate your complaint and attempt to resolve any breach that might have occurred in relation to the collection, use or destruction of personal information held by us about you in accordance with the Privacy Act. If you are not satisfied with the outcome of this process, then you may contact the Office of the Australian Information Commissioner.